Technical Support

24/7 line, SLA on-site response, and preventive maintenance — it does not replace legal periodic control; it completes it.

Maintenance agreement Mandatory items

Continuous support

A maintenance contract is not a ZPKR report.

OHS law requires electrical maintenance. SLA does not replace ÇSGB mandatory periodic control (ZPKR). On HV plants, work is planned under YGTİS supervision.

Unplanned stops cost production and safety. Seettech offers SLA packs with 2- or 4-hour on-site response, preventive maintenance, and PLC/SCADA remote diagnosis over VPN.

Annual maintenance: terminal tightness, thermography, compensation parts, PLC backup. Unauthorized staff do not work on live plant.

Transformer, breaker, and bay maintenance is permanently logged. Remote access opens under KVKK and cyber-security controls.

Maintenance agreement →

Regulation

Ministry mandatory items

Work Equipment Regulation art. 14/B; High-Current Installations Regulation art. 27; EMO YGTİS; KVKK.

Periodic maintenance of electrical equipment is mandatory under OHS law.
An SLA / maintenance contract does not replace ÇSGB ZPKR periodic control; at least one ZPKR report per year is still required.
If an HV plant exists, faults and maintenance must be planned under a YGTİS-certified engineer.
High-current plant maintenance must follow maker / regulation intervals and be permanently recorded.
Unauthorized staff cannot work on a live board or HV bay.
Thermography should be part of preventive maintenance to catch fire risk early.
Transformer oil, breaker mechanics, and compensation parts must be on the maintenance plan.
PLC / SCADA remote access must open under KVKK and cyber controls (VPN, rights, logs).
24/7 response does not remove legal reporting and defect-clearance timelines.

A plant without maintenance records is treated as undocumented in labour-inspector and insurance audits.

24/7 Support line

2–4 h SLA response

ZPKR ≠ SLA Separate duty

YGTİS HV supervision

Support scope

Service layers

24/7 line

First guidance and dispatch on critical faults.

SLA response

Contracted 2–4 hour on-site crew.

Preventive

Planned board, transformer, and compensation rounds.

Remote diagnosis

PLC / SCADA software work over VPN.

Thermal watch

Hotspot scan and fire prevention.

Spares

Stock and supply for critical switchgear.

Process

From call to close

Call

Fault class and SLA clock start.
Diagnose

Phone / VPN or first look on site.
Act

Authorized crew, logged work order.
Close

Report, spares, next maintenance.

Let’s tie SLA to legal maintenance.

Response time and the ZPKR calendar sit in the same contract.